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Shipping & Returns

1. Refunds and cancellation

Refunds. Once we have accepted your Subscription and payment, we will (subject to applicable laws of South Africa) refund you under the following circumstances:

(i) We are unable to fulfil your Subscription. If this is the case and you have already received issues for a certain period will deduct all the amounts you have paid from the total outstanding amount and refund you the your proportionate share;

(ii) Exeptional circumstances. We will assess this on a case by case basis. If we then decide that exceptional circumstances apply we may, at our reasonable discretion, give you a proportionate refund.

  • An example would be if you move abroad. If there are circumstances such as this then please contact our customer services team (see details in section 9 below).
  • If your Subscription ends or is cancelled and you are entitled to a proportionate refund, this will only be applicable to issues not yet dispatched

(iii) If the law requires us to do so. If for example we breached any of your rights in terms of any legislation, including but not limited to the Consumer Protection Act and we are required to give you a refund we will do so.

If you have a query about obtaining a refund, please contact our customer services team 

2. Early termination. You may terminate your Subscription prior to the expiry of the Subscription term you have selected by giving us at least 20 days’ notice of termination, in which event:

(i) you must pay us all outstanding Subscription amounts up to the date of cancellation; and

(ii) a cancellation fee in an amount equivalent to R15.00(Including Vat) will be deducted from balance payable to you.

3. Cancellation by us. We may cancel your Subscription on 20 days’ notice in any case or if you breach any of your obligations under these Terms, including if we do not receive a payment when due from you.

4. Cancellation by you. If you pay for your Subscription by direct debit you can cancel the direct debit at any time after your initial payment has been made with 20 days’ notice to us in writing. Please notify us of the cancellation before next payment of Subscription takes place to ensure that Subscription ends on the date your next payment would have been due.